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People Services Supervisor - Payroll & Timekeeping

  • Localização
    • Taguig City, National Capital Region (Manila)
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202614150

Descrição

Sponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am) , meaning the successful candidate will be required to report to the office based on business needs, with in-office attendance determined as necessary.

The Role

The Supervisor, Payroll & Timekeeping Operations is a Level 7 People Leader within the Manila People Services Center (PSC), responsible for the day-to-day operational delivery of Payroll and Timekeeping services across the GM employee population. This role leads a team of Team Leaders and Analysts, ensuring high-quality, SLA-compliant service execution across multiple countries and service lines.

The Supervisor operates with a high degree of independence, owns outcomes across their functional area, and serves as a key escalation point and operational partner to the PSC Operations Manager, Foundations Enablement, and global HR and Payroll stakeholders.

Reporting Structure

  • Reports to: PSC Manila Operations Manager

  • Direct reports: Team Leaders (Level 6) and/or Senior Analysts

  • Indirect team: Analysts supporting Payroll processing and Timekeeping case management

What You'll Do

Service Delivery & Quality

  • Oversee end-to-end operational delivery across Payroll and Timekeeping service lines, including case management, processing support, and employee inquiry resolution

  • Maintain strong SLA performance and quality metrics; hold the team accountable to established targets for volume, accuracy, timeliness, and First Time Resolution (FTR)

  • Serve as the primary escalation point for complex, sensitive, or time-critical Payroll and Timekeeping issues

  • Partner with the Quality & Continuous Improvement team to embed quality standards across service delivery

Operational Planning & Execution

  • Create and oversee operational plans for routine activities; analyze data to resolve issues within the area of responsibility

  • Develop and manage team schedules, staffing allocations, and shift coverage to meet volume and SLA requirements

  • Utilize judgment to develop programs, plans, and strategies that align with annual objectives

  • Monitor team performance through dashboards and reports; proactively surface risks and address gaps before they escalate

Process Improvement & Innovation

  • Identify systemic inefficiencies and drive structured improvements through Workday Change Requests (WCRs), ServiceNow enhancements, or process redesigns

  • Collaborate with HR Technology, IT, and Payroll Operations stakeholders to support system changes and process transitions

  • Leverage AI tools and automation opportunities to improve team efficiency and reduce manual intervention

  • Support the development and maintenance of Standard Operating Procedures (SOPs) and Knowledge Articles

People Development & Engagement

  • Actively build the team with the optimal mix of talent and experience; make intentional hiring and development decisions

  • Coach and develop Team Leaders to strengthen operational acumen, people leadership, and career progression

  • Recognize and reward strong performance publicly and privately; create a team environment where individuals feel supported and clear on expectations

  • Drive strong WOC (Ways of Commitment) and Engagement scores by modeling GM Behaviors and fostering psychological safety

Stakeholder & Cross-Functional Partnership

  • Enhance relationships and networks with senior internal partners including Payroll Operations, HR Technology, IT Timekeeping, and business stakeholders

  • Serve as the Manila PSC representative in Payroll and Timekeeping forums, governance calls, and transformation discussions

  • Communicate proactively with stakeholders on risks, volume changes, go-live impacts, and operational performance

  • Partner with Training and Knowledge Management teams to ensure team readiness for new processes, tools, and service migrations

Systems & Tools

  • Payroll: ADP, Workday, SAP (Globalview)

  • Timekeeping: UKG Pro (formerly Kronos), MyTime (Serval)

  • Case Management: ServiceNow

  • Reporting: Tableau, Excel

Your Skills & Abilities (Required Qualifications)​​ 

  • Minimum 3–5 years of experience in HR Shared Services, Payroll Operations, or a related HR service delivery function

  • Prior experience in a people leader or team lead role supervising analysts or team leaders

  • Strong working knowledge of payroll processing principles, timekeeping systems, and HR data management

  • Demonstrated ability to manage multi-function operations in a high-volume, deadline-driven environment

  • Experience using Workday, ServiceNow, or equivalent HR systems

  • Excellent communication skills — able to effectively collaborate with cross-functional partners across geographies and time zones

What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience with UKG Pro (formerly Kronos) or ADP payroll platforms

  • Background in a global HR Shared Services / People Services Center environment

  • Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma) or process redesign initiatives

  • Familiarity with AI-assisted tools or automation platforms used in service delivery

At Level 7, this role is expected to:

  • Possess in-depth knowledge and working experience in the area supervised, with broad knowledge of related areas

  • Work independently on driving team results, receiving general management guidance rather than detailed direction

  • Address and evaluate diverse challenges using innovative methods and proposing alternative approaches

  • Serve as a mentor to more junior employees, providing coaching and guidance on difficult issues

  • Actively build the team with the optimal mix of talent and experience; make intentional develop and hire decisions

  • Enhance relationships and networks with senior partners who may not be familiar with the subject matter

  • Use data and analysis to demonstrate the value of projects and drive decision-making

  • Demonstrate all GM Behaviors: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.