Descripción

Our Mission:
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale

Work Arrangement

This role is hybrid . The selected candidate is expected to report to the Cole Engineering Center Podium a minimum of three days (Tues., Wed., Thurs.) per week , or as dictated by the business.

The Role
The Quality, Reliability & Durability (QRD) Engineer – Mechatronic Hardware is responsible for improving customer satisfaction and reducing warranty exposure by leading field issue identification, analysis, and resolution for vehicle mechatronic hardware and embedded control systems.
This role connects customer experience, data analytics, and product engineering within Vehicle Software and Electronics Engineering Quality (VSEE Quality) to drive both short‑term containment and long‑term quality improvements across global vehicle programs.

Key Responsibilities:

Analyze field data including DTCs, warranty claims, plant data, service information, and customer feedback in order to create actionable plans for field resolution.
Identify, partition (HW vs. SW), prioritize, and track issues using GM systems and dashboards.
Represent VSEE QRD in CPIT / Focus CPIT, SMT Core PDT, QRD Reviews , daily and weekly QRD calls, and other escalation forums as required.
Plan and implement target sufficiency actions to address QRD issues , ensuring temporary containment and permanent corrective actions are driven to closure.
Identify and manage breakpoints (BP) for service, plant, and OTA actions.
Forecast quality and warranty performance targets and track progress against commitments.
Track trends, Pareto drivers, and maintain Top 20 issue lists .
Proactively identify emerging issues using plant, service, and field data.
Support fast response activities, service garage escalations, and read‑across initiatives across programs.
Coordinate and lead global QRD alignment (GMNA priority) through influence.
Communicate clearly with engineering, manufacturing, service, and supplier teams.
Balance quality improvements with cost and warranty impact considerations.

Minimum (Required) Qualifications

Bachelor’s degree in engineering (Electrical, Mechanical, Mechatronics, Systems, or related).
Experience with vehicle systems, mechatronic hardware, or embedded control systems , SW release Cadence, OTA
Experience analyzing warranty, DTC, or field performance data .
Use of QRD tools such as: SI, TrackerGart, QDAP, DAS, GWM, MERS
Ability to lead cross‑functional issue resolution efforts.
Strong analytical, problem‑solving, and communication skills.
Ability to manage multiple priorities in a fast‑paced environment.
Familiarity with AI‑enabled tools, automation, or analytics to improve QRD efficiency (e.g., workflow automation, dashboard automation, data triage, AI‑assisted analysis).

Preferred Skills

Experience in Quality, Reliability & Durability (QRD) , warranty, or field quality roles.
Experience supporting CPIT, Focus CPIT, SMT Core PDT, and escalation forums .
Knowledge of HW vs. SW issue partitioning and corrective‑action processes.
Experience working with global teams and suppliers .
Interest in leveraging digital tools and automation to standardize QRD work.
Automotive OEM or supplier experience.

Travel
Up to 10% travel to suppliers and assembly plants

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SPONSORSHIP: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, H4 EAD, J-1, etc.)

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate

Why Join Us

At GM, you’ll be at the forefront of shaping the future of connected, electric, and autonomous vehicles . You’ll work on cutting-edge antenna systems alongside some of the brightest minds in automotive and RF technology — with the resources to make an impact at scale. We offer competitive compensation, growth opportunities, and a culture that values innovation, inclusion, and forward thinking . This is a unique opportunity to lead, innovate, and help millions of customers around the world stay connected on the move .

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.