Descripción

Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory (Evansville, IN + Bowling Green, KY + Nashville, TN) or be willing to relocate to Evansville, Indiana or a surrounding area approved by leadership within 60 days of the start date.

The Role

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.

What You'll Do

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns, including but not limited to:
- Service Parts Assistance Center (SPAC)
- Customer Assistance Center (CAC)
- Technical Assistance Center (TAC)
- Goodwill, Warranty, and Policy Requests
Monitor and achieve key performance indicators (KPIs), including:
- Sales Reporting Tool (SRT) objectives
- Net Promoter Score (NPS)
- Customer Retention
- Service Training Standards (STS) compliance
- EV Training & Compliance
Demonstrate deep understanding of Service & Parts Operations, including:
- Automotive Parts and Service Systems
- Dealer Operating Reports & Fixed Ops Analysis Tools
- Profit department structures and interdependencies
- Consultative selling techniques

Your Skills & Abilities (Required Qualifications)

Bachelor’s Degree or equivalent professional experience.
3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.
Ability to travel up to 50% to different locations within your territory.
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

Excellent oral and written communication skills, with the ability to inform and persuade effectively.
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Builds and maintains strong internal and external relationships.
Drives results and leads change with confidence and clarity.
Communicates persuasively and informatively across all levels.
Applies analytical thinking to solve complex problems and make data-informed decisions.
Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
Maintains a results-driven mindset, consistently pursuing excellence and accountability.
Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
Takes initiative and thrives in dynamic environments.
Maintains a strong customer focus and resolves conflicts effectively.

#LI-JT2

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se considera remoto; sin embargo, el candidato seleccionado deberá residir en una ciudad aprobada dentro del territorio asignado o estar dispuesto a mudarse. El candidato deberá mudarse o residir ya en la ciudad aprobada antes del plazo indicado en la oferta.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.