Descripción

The Role:

The DRP Field Implementation Manager’s primary responsibility is to oversee all dealer’s DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field’s SME for the Digital Retail Platform.

What You’ll Do:

Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience.
- White-glove support is defined as tailored, concierge-style support with direct involvement, faster response, and often end-to-end help with complex or high-priority digital retailing engagement
Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
Subject Matter Expert (SME) on GM’s DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
Document, communicate and escalate issues/concerns, as necessary.
Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
Deliver clear, engaging presentations and product demonstrations using established presentation materials.
Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
Manage travel and program related expenses in accordance with GM guidelines.

Your Skills & Abilities (Required Qualifications):

Background in dealership consulting or automotive retail operations.
Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
Knowledge of dealership desking or F&I processes.
Quick learner with the ability to stay current on rapidly evolving digital solutions.
Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners.
Exceptional verbal and written communication abilities.
Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
Proficient in Microsoft Office applications.
Strong analytical, problem-solving, and decision-making capabilities.
Willingness to travel weekly (up to 60% overall depending on territory).

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $105,600 and $140,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como remoto. Esto significa que el candidato seleccionado puede estar destinado en cualquier lugar del país de trabajo y no se espera que se presente en un lugar de trabajo de GM a menos que se lo indique su líder.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.