Chevrolet District Manager Parts and Service

Descripción

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency

This role supports dealerships across the Kansas district or region. The selected candidate must live in territory or relocate to Kansas City, Kansas or surrounding area (within 50 miles). Relocation may be provided. Relocation benefits are available for candidates who qualify under company policy.

We're looking for attitude, aptitude, and work ethic more than industry experience. If you're someone who builds relationships quickly, enjoys solving problems, and has the drive to help businesses improve performance, we encourage you to apply—even if your background isn't in automotive.

The Role

Are you a highly motivated relationship builder who enjoys solving business challenges, influencing leaders, and driving results? General Motors is seeking a District Manager Parts & Service (DMPS) to help dealerships improve their business performance, customer experience, and profitability.

This is a highly visible field leadership role that combines business consulting, strategic planning, analytics, and relationship management. You'll partner directly with dealership owners and senior leaders, helping them identify opportunities, implement solutions, and achieve measurable results.

Whether you're an experienced professional or an ambitious early-career candidate with strong business acumen and a passion for building relationships, this role offers exceptional exposure, development, and career growth within one of the world's leading automotive companies.

What You'll Do (Responsibilities)

• Serve as a trusted business advisor to dealership leadership teams.

• Build strong, positive relationships with dealer partners and influence business decisions through data, insights, and collaboration.

• Help dealerships improve customer experience, customer retention, operational efficiency, and overall business performance.

• Identify growth opportunities and develop actionable business plans to achieve performance goals.

• Analyze trends, performance metrics, and market opportunities to recommend strategic solutions.

• Lead meaningful business discussions with dealer leadership regarding opportunities, challenges, and performance improvement plans.

• Partner with dealerships to execute customer care, service, parts, and operational initiatives.

• Use analytical tools and business insights to support data-driven decision making.

• Manage multiple priorities while operating independently in a dynamic environment.

• Act as a problem solver and change agent, helping dealer partners adapt and succeed in a rapidly evolving marketplace.

• Drive accountability and deliver measurable business results across assigned dealerships

• Resolve aftersales customer concerns, including but not limited to:

  • SPAC (Service Parts Assistance Center)

  • CAC (Customer Assistance Center)

  • TAC (Technical Assistance Center)

  • Goodwill, Warranty, and Policy Requests

• Monitor and deliver on KPIs including:

  • Sales Reporting Tool (SRT) objectives

  • Net Promoter Score (NPS)

  • Customer Retention

  • Service Training Standards (STS)

  • EV Training & Compliance

What Makes Someone Successful in This Role

We are looking for individuals who:

• Bring positive energy, initiative, and a strong work ethic every day.

• Naturally build trust and establish strong professional relationships.

• Possess strong communication and presentation skills.

• Enjoy consulting with business leaders and influencing decisions without direct authority.

• Are curious, analytical, and comfortable using data to solve problems.

• Thrive in fast-paced environments and embrace change.

• Demonstrate resilience, accountability, and a results-driven mindset.

• Are self-starters who can work independently while collaborating effectively with others.

• Have a passion for helping customers and businesses succeed.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent professional experience.

• Minimum 3 to 5 years of experience in business, consulting, sales, or operations OR equivalent leadership experiences.

• Strong relationship-building, communication, and consulting skills.

• Experience working with customers, business partners, clients, or stakeholders.

• Ability to analyze data and translate insights into actionable recommendations.

• Experience leading projects, initiatives, teams, or business improvement efforts.

• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.

• Experience in automotive, retail, service operations, hospitality, sales, consulting, customer experience, or business management.

• Experience working with KPIs, performance metrics, or business analytics.

• Experience influencing leaders or managing customer/business relationships.

• Ability to travel 50% or more

Why This Role is Exciting

• Direct exposure to dealership owners and business leaders.

• Opportunity to make a measurable impact on business performance.

• High visibility within General Motors.

• Dynamic field-based role with autonomy and responsibility.

• Significant opportunities for professional growth and advancement.

• A chance to develop expertise in consulting, leadership, analytics, and relationship management.

Territory & Travel:  This role supports dealerships across the Kansas City, Kansas district or region and requires up to 50% travel. Candidates should be comfortable with frequent regional travel to engage with dealer partners, conduct performance reviews, and support aftersales initiatives on-site.

Reporting Structure:  The District Manager Parts and Service reports directly to the Zone Manager Parts and Service. This position plays a key role in executing strategy with dealership operations.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. 

• The expected base compensation for this role is ($105,600.00 - $140,700.00) USD Annually. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se considera remoto; sin embargo, el candidato seleccionado deberá residir en una ciudad aprobada dentro del territorio asignado o estar dispuesto a mudarse. El candidato deberá mudarse o residir ya en la ciudad aprobada antes del plazo indicado en la oferta.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.