Descripción

Job Description

Sales Operations provides the sales organization with tools, data, and resources to enable the team they support to drive the business. They may be responsible for the overall efficiency and effectiveness of the assigned sales organization. The Sales Operations team aggressively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.

Order Management

Track and manage dealers’ vehicles from order entry to shipment
Assist dealers with queries raised on order placement in Order Work Bench (OWB), working with MEO product marketing managers and NA order fulfilment team to ensure OWB is ready for order placements. Scheduling of vehicles for production and shipment documentation
Work with the ME dealers to correct vehicle order discrepancies to facilitate timely release
Ensure dealer orders matches allocation/consensus
Ensure systems readiness for acceptance of orders (new or carry over models)

Production & Shipment tracking

Actively interface with International Product Center (IPC) and off-shore production plants as required
Provide field teams with order pipeline reports, and logistics and order tracking support
Highlight potential delays in production and shipment to MEO management and field teams.
Liaise with dealers, product managers, sales managers, source plants and IPC to resolve any issues on order and shipment discrepancies.
Weekly tracking, analyzing and communication of the order and shipment tracker tool with IPC and dealers
Support MEO vehicle wholesale objective by liaising with GMNA logistics, off-shore source plants and DFYoung
Participate in the weekly shipment calls
New launch order and shipment tracking
Publish weekly reports to the field and marketing teams
Support wholesales FC
Process conformity certificate application and payments

Distribution and Sales ad-hoc requests

Provide regular dealer updates on allocation, order details and shipping schedules
Administration support for dealer and MEO system enquiries incl. PRs/budget control support
Manage sales allowances process, guidelines and claims

Customer focus

Responsible for dealer communication related to production and shipment
Establish strong collaboration between dealers and distribution team, source plants, logistics providers and field team to ensure visibility and transparency
Develop and manage regular communication to dealers with relevant information, lead activities to engage with dealers, identify issues and resolve through regular operational calls
Focus on high risk, large value shipments and provide pre-alerts to dealers
Assess communication frequency / means / recipients to identify room for improvement
Co-ordinate logistics

Database Management

Manage all distribution data and reports and follow up with all stakeholders for timely updates
Develop ad-hoc reports as required by leadership

Internal Only Job Specifications

Internal Only Job Specifications

Knowledge and Experience:

3 – 5 years of similar / automotive experience
MS Office tools, SAP (supportive)
Understanding of the automotive / logistics business is preferred but not essential.

Education:

Minimum BA/BS degree in Business Administration or Engineering.

Skills:

Excellent written and oral skills in English
Interpersonal skills required for internal and external relationships
Analytical skills to be able to interpret data
Problem solving skills to identify and resolve problems
Business Planning and Customer Relationship Management
Presentation skills

Competencies:

Working with Ambiguity
Timely Decision Making
Functional / Technical Skills
Integrity and Trust
Drive for Results
Action and Detail Oriented

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.