Description

Job Description

Sales Operations provides the sales organization with tools, data, and resources to enable the team they support to drive the business. They may be responsible for the overall efficiency and effectiveness of the assigned sales organization. The Sales Operations team aggressively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.

Order Management

Track and manage dealers’ vehicles from order entry to shipment
Assist dealers with queries raised on order placement in Order Work Bench (OWB), working with MEO product marketing managers and NA order fulfilment team to ensure OWB is ready for order placements. Scheduling of vehicles for production and shipment documentation
Work with the ME dealers to correct vehicle order discrepancies to facilitate timely release
Ensure dealer orders matches allocation/consensus
Ensure systems readiness for acceptance of orders (new or carry over models)

Production & Shipment tracking

Actively interface with International Product Center (IPC) and off-shore production plants as required
Provide field teams with order pipeline reports, and logistics and order tracking support
Highlight potential delays in production and shipment to MEO management and field teams.
Liaise with dealers, product managers, sales managers, source plants and IPC to resolve any issues on order and shipment discrepancies.
Weekly tracking, analyzing and communication of the order and shipment tracker tool with IPC and dealers
Support MEO vehicle wholesale objective by liaising with GMNA logistics, off-shore source plants and DFYoung
Participate in the weekly shipment calls
New launch order and shipment tracking
Publish weekly reports to the field and marketing teams
Support wholesales FC
Process conformity certificate application and payments

Distribution and Sales ad-hoc requests

Provide regular dealer updates on allocation, order details and shipping schedules
Administration support for dealer and MEO system enquiries incl. PRs/budget control support
Manage sales allowances process, guidelines and claims

Customer focus

Responsible for dealer communication related to production and shipment
Establish strong collaboration between dealers and distribution team, source plants, logistics providers and field team to ensure visibility and transparency
Develop and manage regular communication to dealers with relevant information, lead activities to engage with dealers, identify issues and resolve through regular operational calls
Focus on high risk, large value shipments and provide pre-alerts to dealers
Assess communication frequency / means / recipients to identify room for improvement
Co-ordinate logistics

Database Management

Manage all distribution data and reports and follow up with all stakeholders for timely updates
Develop ad-hoc reports as required by leadership

Internal Only Job Specifications

Internal Only Job Specifications

Knowledge and Experience:

3 – 5 years of similar / automotive experience
MS Office tools, SAP (supportive)
Understanding of the automotive / logistics business is preferred but not essential.

Education:

Minimum BA/BS degree in Business Administration or Engineering.

Skills:

Excellent written and oral skills in English
Interpersonal skills required for internal and external relationships
Analytical skills to be able to interpret data
Problem solving skills to identify and resolve problems
Business Planning and Customer Relationship Management
Presentation skills

Competencies:

Working with Ambiguity
Timely Decision Making
Functional / Technical Skills
Integrity and Trust
Drive for Results
Action and Detail Oriented

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.