설명
Why this role matters: This is an opportunity to shape the platform that powers how connected vehicle services and digital features are activated, fulfilled, and verified for GM customers globally. The work directly influences customer experience, launch readiness, operational reliability, and GM’s ability to scale new digital products across markets and vehicle programs.
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role
The Senior Product Manager for Unified Entitlement & Fulfillment owns a critical portion of GM’s global platform for connected vehicle service activation and delivery. This platform determines which services, features, and digital upgrades a customer or vehicle should receive, activates those capabilities across vehicle and app experiences, and verifies that fulfillment happens accurately and reliably end-to-end.
This role is responsible for shaping and delivering product capabilities across the entitlement lifecycle—including eligibility, entitlement, activation, verification, and observability. It is a highly cross-functional individual contributor role that works closely with engineering, architecture, commercial teams, regional operations, and program management to define product requirements, prioritize roadmap outcomes, improve platform reliability, and reduce operational risk in production.
What You’ll Do (Responsibilities):
- Own product strategy and roadmap execution for key areas of GM’s Unified Entitlement & Fulfillment Platform within the broader OnStar and customer experience ecosystem.
- Define clear problem statements, product requirements, user journeys, and decision models that standardize entitlement and lifecycle logic across cloud and in-vehicle systems.
- Partner with engineering, program management, and regional stakeholders to prioritize backlog, sequence delivery, and deliver high-impact milestones that support vehicle and commercial launches.
- Translate regional needs, product variants, and service-code complexity into scalable platform capabilities that support a configurable global model.
- Use data, telemetry, and operational signals to identify product gaps and drive improvements that reduce defects, false denials, and manual interventions.
- Lead cross-functional alignment across dependent teams by communicating priorities, trade-offs, and customer or business impact with clarity.
- Support governance, auditability, privacy, and safety requirements by ensuring product decisions are traceable, measurable, and operationally sound.
Yours Skills & Abilities (Required Qualifications):
- 5+ years of product management experience, including meaningful ownership of complex platform or infrastructure products such as entitlement systems, identity and access, billing, decision engines, or large-scale backend platforms.
- Proven track record of defining and delivering roadmap outcomes across multiple teams and systems, including cloud services, data platforms, and/or embedded or on-device experiences.
- Strong systems-thinking skills and comfort working in problem spaces that combine rules and decisioning , data modeling , and high-reliability operations .
- Experience writing high-quality product requirements, strategy documents, and workflows that align engineering, architecture, operations, and business stakeholders.
- Demonstrated ability to use data, telemetry, and observability signals to inform prioritization and continuous improvement.
- Excellent communication and stakeholder management skills, with the ability to translate complex technical topics into clear, outcome-oriented narratives.
What Can Give You a Competitive Edge (Preferred Qualifications):
- Experience in connected vehicle, telematics, subscription, entitlement, commerce, or other safety- and revenue-critical digital platforms.
- Familiarity with rule engines, decision models, catalog or EDM systems, subscription management, and vehicle entitlement or fulfillment orchestration.
- Background working with regionalized product or platform requirements and translating them into scalable global capabilities.
- Experience with in-vehicle software or embedded systems, especially related to feature activation, OTA, or safety-relevant functionality.
- Prior experience working in environments that require strong auditability, privacy controls, and operational rigor.
#LI-KE2
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.
선발된 지원자는 이 직무를 위해 25% 미만의 출장을 다녀야 합니다.
이 직무는 리로케이션 혜택을 받을 수 있습니다.
다양성 정보
General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다. 자세한 정보는 GM 채용 과정 안내를 참고하십시오.
공평한 취업 기회 선언 (미국)
General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다. 자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다.
숙소 (미국 및 캐나다)
General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.