Descripción

Why this role matters: This is an opportunity to shape the platform that powers how connected vehicle services and digital features are activated, fulfilled, and verified for GM customers globally. The work directly influences customer experience, launch readiness, operational reliability, and GM’s ability to scale new digital products across markets and vehicle programs.

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role

The Senior Product Manager for Unified Entitlement & Fulfillment owns a critical portion of GM’s global platform for connected vehicle service activation and delivery. This platform determines which services, features, and digital upgrades a customer or vehicle should receive, activates those capabilities across vehicle and app experiences, and verifies that fulfillment happens accurately and reliably end-to-end.

This role is responsible for shaping and delivering product capabilities across the entitlement lifecycle—including eligibility, entitlement, activation, verification, and observability. It is a highly cross-functional individual contributor role that works closely with engineering, architecture, commercial teams, regional operations, and program management to define product requirements, prioritize roadmap outcomes, improve platform reliability, and reduce operational risk in production.

What You’ll Do (Responsibilities):

Own product strategy and roadmap execution for key areas of GM’s Unified Entitlement & Fulfillment Platform within the broader OnStar and customer experience ecosystem.
Define clear problem statements, product requirements, user journeys, and decision models that standardize entitlement and lifecycle logic across cloud and in-vehicle systems.
Partner with engineering, program management, and regional stakeholders to prioritize backlog, sequence delivery, and deliver high-impact milestones that support vehicle and commercial launches.
Translate regional needs, product variants, and service-code complexity into scalable platform capabilities that support a configurable global model.
Use data, telemetry, and operational signals to identify product gaps and drive improvements that reduce defects, false denials, and manual interventions.
Lead cross-functional alignment across dependent teams by communicating priorities, trade-offs, and customer or business impact with clarity.
Support governance, auditability, privacy, and safety requirements by ensuring product decisions are traceable, measurable, and operationally sound.

Yours Skills & Abilities (Required Qualifications):

5+ years of product management experience, including meaningful ownership of complex platform or infrastructure products such as entitlement systems, identity and access, billing, decision engines, or large-scale backend platforms.
Proven track record of defining and delivering roadmap outcomes across multiple teams and systems, including cloud services, data platforms, and/or embedded or on-device experiences.
Strong systems-thinking skills and comfort working in problem spaces that combine rules and decisioning , data modeling , and high-reliability operations .
Experience writing high-quality product requirements, strategy documents, and workflows that align engineering, architecture, operations, and business stakeholders.
Demonstrated ability to use data, telemetry, and observability signals to inform prioritization and continuous improvement.
Excellent communication and stakeholder management skills, with the ability to translate complex technical topics into clear, outcome-oriented narratives.

What Can Give You a Competitive Edge (Preferred Qualifications):

Experience in connected vehicle, telematics, subscription, entitlement, commerce, or other safety- and revenue-critical digital platforms.
Familiarity with rule engines, decision models, catalog or EDM systems, subscription management, and vehicle entitlement or fulfillment orchestration.
Background working with regionalized product or platform requirements and translating them into scalable global capabilities.
Experience with in-vehicle software or embedded systems, especially related to feature activation, OTA, or safety-relevant functionality.
Prior experience working in environments that require strong auditability, privacy controls, and operational rigor.

#LI-KE2

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

El candidato seleccionado deberá viajar menos del 25 % del tiempo para este puesto.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.