Senior Product Manager – Unified Entitlement & Fulfillment

Description

Why this role matters: This is an opportunity to shape the platform that powers how connected vehicle services and digital features are activated, fulfilled, and verified for GM customers globally. The work directly influences customer experience, launch readiness, operational reliability, and GM’s ability to scale new digital products across markets and vehicle programs.

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.  

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.

The Role

The Senior Product Manager for Unified Entitlement & Fulfillment owns a critical portion of GM’s global platform for connected vehicle service activation and delivery. This platform determines which services, features, and digital upgrades a customer or vehicle should receive, activates those capabilities across vehicle and app experiences, and verifies that fulfillment happens accurately and reliably end-to-end.

This role is responsible for shaping and delivering product capabilities across the entitlement lifecycle—including eligibility, entitlement, activation, verification, and observability. It is a highly cross-functional individual contributor role that works closely with engineering, architecture, commercial teams, regional operations, and program management to define product requirements, prioritize roadmap outcomes, improve platform reliability, and reduce operational risk in production.

What You’ll Do (Responsibilities):

• Own product strategy and roadmap execution for key areas of GM’s Unified Entitlement & Fulfillment Platform within the broader OnStar and customer experience ecosystem.
• Define clear problem statements, product requirements, user journeys, and decision models that standardize entitlement and lifecycle logic across cloud and in-vehicle systems.
• Partner with engineering, program management, and regional stakeholders to prioritize backlog, sequence delivery, and deliver high-impact milestones that support vehicle and commercial launches.
• Translate regional needs, product variants, and service-code complexity into scalable platform capabilities that support a configurable global model.
• Use data, telemetry, and operational signals to identify product gaps and drive improvements that reduce defects, false denials, and manual interventions.
• Lead cross-functional alignment across dependent teams by communicating priorities, trade-offs, and customer or business impact with clarity.
• Support governance, auditability, privacy, and safety requirements by ensuring product decisions are traceable, measurable, and operationally sound.

Yours Skills & Abilities (Required Qualifications):

• 5+ years of product management experience, including meaningful ownership of complex platform or infrastructure products such as entitlement systems, identity and access, billing, decision engines, or large-scale backend platforms.
• Proven track record of defining and delivering roadmap outcomes across multiple teams and systems, including cloud services, data platforms, and/or embedded or on-device experiences.
• Strong systems-thinking skills and comfort working in problem spaces that combine rules and decisioning , data modeling , and high-reliability operations .
• Experience writing high-quality product requirements, strategy documents, and workflows that align engineering, architecture, operations, and business stakeholders.
• Demonstrated ability to use data, telemetry, and observability signals to inform prioritization and continuous improvement.
• Excellent communication and stakeholder management skills, with the ability to translate complex technical topics into clear, outcome-oriented narratives.

What Can Give You a Competitive Edge (Preferred Qualifications):

• Experience in connected vehicle, telematics, subscription, entitlement, commerce, or other safety- and revenue-critical digital platforms.
• Familiarity with rule engines, decision models, catalog or EDM systems, subscription management, and vehicle entitlement or fulfillment orchestration.
• Background working with regionalized product or platform requirements and translating them into scalable global capabilities.
• Experience with in-vehicle software or embedded systems, especially related to feature activation, OTA, or safety-relevant functionality.
• Prior experience working in environments that require strong auditability, privacy controls, and operational rigor.

#LI-KE2

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.

Le candidat retenu devra voyager <25 % pour ce poste. 

Ce poste peut donner droit à des indemnités de déménagement.

Renseignements sur la diversité

General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés.  Pour en savoir plus, consultez notre processus de recrutement.

Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)

General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi.  Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant. 

Aménagements (É.-U. et Canada)

General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.