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Business Solution Designer – People Service Center

  • 위치
    • São Caetano do Sul, São Paulo
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202623085

설명


Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

The role


The Business Solution Designer partners with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions that improve the employee experience, simplify service delivery, increase automation, and drive operational efficiency. This role leads initiatives from problem identification and process assessment through solution design, implementation, and adoption, working across global stakeholders to transform complex business needs into practical, measurable outcomes that enhance how HR services are delivered worldwide.


What You Will Do (Responsibilities):



Business Problem Discovery and Future-State Solution Design

  • Lead discovery sessions with stakeholders to identify opportunities, pain points, and define future-state solutions.
  • Map and optimize processes, translating business needs into clear requirements and implementation plans.
  • Define success metrics and monitor adoption and business impact of implemented solutions.
  • Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
  • Drive the effective use of platforms such as Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance the employee experience and operational efficiency.

Implementation Readiness and Validation


  • Create and maintain process maps, solution designs, business rules, and implementation recommendations.
  • Lead business validation, testing, and stakeholder readiness activities to ensure successful deployment.
  • Partner with cross-functional teams to ensure solutions meet business needs and deliver the expected employee and operational outcomes.
  • Support go-live planning, user adoption, training, and post-implementation stabilization activities.

Your Skills and Competencies (Required Qualifications):


  • Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered.
  • Fluency in English, Spanish, and Portuguese.
  • Experience in business analysis, process improvement, HR operations, shared services, or technology implementation.
  • Ability to translate business needs into process, technology, or automation solutions.
  • Experience working with cross-functional teams in a global environment.
  • Strong analytical, communication, presentation, and problem-solving skills.     

What May Give You a Competitive Edge (Preferred Qualifications):

  • Experience with HR technology, employee service platforms, AI, automation, and self-service solutions.
  • Knowledge of HR operations, shared services, customer experience, and service delivery models.
  • Experience with data analysis, KPIs, process optimization, and workforce planning.
  • Ability to lead workshops, testing activities, implementations, and continuous improvement initiatives.



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다양성 정보

General Motors는 법적으로 금지된 차별을 배제하는 것은 물론 포용성과 소속감을 진정으로 장려하는 직장이 되기 위해 노력하고 있습니다. 당사는 다양성이 보장되는 환경에서 직원들이 역량을 발휘하고 우리 고객을 위한 더 좋은 제품을 개발할 수 있다고 믿습니다. 따라서 입사에 관심 있는 사람이 있다면 포지션별 주요 업무와 자격을 확인하고 본인이 보유한 기술과 능력에 부합하는 모든 포지션에 적극적으로 지원하기를 장려합니다. 지원자는 채용 과정에서 역할 관련 평가(해당하는 경우) 및/또는 채용 전 스크리닝을 통과해야 합니다.  자세한 정보는 GM 채용 과정 안내를 참고하십시오.

공평한 취업 기회 선언 (미국)

General Motors는 공평한 기회를 제공하는 고용주임을 자부합니다.  자격을 만족하는 지원자는 인종과 피부색, 성별, 성적 지향, 성별 정체성, 국적, 장애, 재향 군인 보호법 적용 여부와 상관없이 채용 후보로서 심사를 받습니다. 

숙소 (미국 및 캐나다)

General Motors는 장애인을 포함한 모든 구직자들에게 취업 기회를 제공합니다. 구직이나 취업 지원에 도움이 되는 합리적인 숙소가 필요한 경우 [email protected]으로 이메일을 보내시거나 800-865-7580으로 전화주십시오. 이메일에, 귀하가 요청하는 특정한 숙소에 대한 설명과 귀하가 지원하는 직무와 채용 요청서 번호를 포함해주세요.