Descripción

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

The role

The Business Solution Designer partners with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions that improve the employee experience, simplify service delivery, increase automation, and drive operational efficiency. This role leads initiatives from problem identification and process assessment through solution design, implementation, and adoption, working across global stakeholders to transform complex business needs into practical, measurable outcomes that enhance how HR services are delivered worldwide.

What You Will Do (Responsibilities):

Business Problem Discovery and Future-State Solution Design

Lead discovery sessions with stakeholders to identify opportunities, pain points, and define future-state solutions.
Map and optimize processes, translating business needs into clear requirements and implementation plans.
Define success metrics and monitor adoption and business impact of implemented solutions.
Partner with HR Technology, IT, and vendors to deliver scalable, technology-enabled solutions.
Drive the effective use of platforms such as Workday, ServiceNow, AI, automation, workflow, and digital service tools to enhance the employee experience and operational efficiency.

Implementation Readiness and Validation

Create and maintain process maps, solution designs, business rules, and implementation recommendations.
Lead business validation, testing, and stakeholder readiness activities to ensure successful deployment.
Partner with cross-functional teams to ensure solutions meet business needs and deliver the expected employee and operational outcomes.
Support go-live planning, user adoption, training, and post-implementation stabilization activities.

Your Skills and Competencies (Required Qualifications):

Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered.
Fluency in English, Spanish, and Portuguese.
Experience in business analysis, process improvement, HR operations, shared services, or technology implementation.
Ability to translate business needs into process, technology, or automation solutions.
Experience working with cross-functional teams in a global environment.
Strong analytical, communication, presentation, and problem-solving skills.

What May Give You a Competitive Edge (Preferred Qualifications):

Experience with HR technology, employee service platforms, AI, automation, and self-service solutions.
Knowledge of HR operations, shared services, customer experience, and service delivery models.
Experience with data analysis, KPIs, process optimization, and workforce planning.
Ability to lead workshops, testing activities, implementations, and continuous improvement initiatives.

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Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar. Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido.

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.