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GBS Transformation Senior Analyst

  • Localização
    • Taguig City, National Capital Region (Manila)
  • Tipo de trabalho Full time
  • Postou
  • Job Requisition JR-202618101

Descrição

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am) . This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

What You'll Do

Business & Data Analysis

  • Perform data analysis across RTP processes to identify trends, bottlenecks, defects, and improvement opportunities

  • Translate business questions into data requirements, extract data from SAP S/4HANA, Ariba, and related systems, and synthesize insights into concise, actionable recommendations.

  • Build and maintain dashboards, reports, and analytical views (e.g., using SAP tools, Excel, Power BI, or similar) to support decision-making and post go-live performance tracking.

  • Support impact assessments, business cases, and benefit tracking for RTP transformation initiatives

Transformation & Hypercare Support

  • Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation projects that impact the results of the company

  • Develop a deep understanding of the business by facilitating workshops to capture business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers

  • Contribute to strategic decision making and creative problem solving in order to optimize the transition between current and future system states

  • Ability to be a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes

  • Conduct iterative agile software configuration sessions to ensure that all key internal consumer organization business objectives are met

  • Act as a primary analytical resource during deployment, cutover, and Hypercare phases

Training & Change Management

  • Partner with business stakeholders and process owners to understand impacts of system and process changes on end users across RTP.

  • Contribute to training strategy and design:

    • Help define learning objectives based on impact assessments and user feedback.

    • Develop or refine training materials, job aids, simulations, and quick reference guides for SAP S/4HANA and Ariba.

  • Deliver or support delivery of training sessions (virtual), including demos, hands-on labs, and Hypercare support.

  • Provide structured feedback from training and Hypercare back into change plans, communication content, and process documentation.

  • Monitor incident and defect logs (e.g., in JIRA and related tools), identify patterns, prioritize issues, and drive structured root-cause analysis with IT and process owners.

  • Translate issues and trends into actionable recommendations for system fixes, process changes, training updates, or controls.

  • Support stabilization of new processes and solutions by tracking KPIs (e.g., invoice processing time, error rates, supplier enablement metrics) and flagging risk areas.

Process & Solution Expertise

  • Serve as an SME-in-training on end-to-end Request to Pay processes, with particular depth in:

    • Request to Source / Procurement – requisitions, sourcing events, contracts, POs, supplier enablement.

    • Accounts Payable – invoice capture, three-way match, exceptions handling, payment run, vendor master.

    • Materials Management – material master, goods receipt, inventory movements, consumption, and related controls.

  • Understand how these processes are designed and executed in SAP S/4HANA and Ariba , including key master data, documents, and integration points.

  • Support fit-gap analysis and solution design workshops by documenting requirements, user stories, and acceptance criteria.

Technology & Tools (SAP, Ariba, JIRA, AI, etc.)

  • Utilize SAP S/4HANA and Ariba to analyze transactions, troubleshoot issues, and validate fixes throughout the transformation lifecycle.

  • Use JIRA (or similar tools) to log, manage, and report on defects, enhancements, and user stories; ensure traceability from issue to resolution.

  • Apply AI and automation tools (e.g., for summarizing incident trends, generating draft communications, analyzing large datasets, or automating repetitive tasks) to improve team productivity and reduce manual work.

  • Contribute to continuous improvement of the team’s toolset and ways of working, including templates, dashboards, and reusable analytical frameworks.

Your Skills & Abilities (Required Qualifications)

  • A Bachelor’s or Master’s degree in Business , Finance, Accounting, Supply Chain, Information Systems , or a related field; or equivalent combination of education and experience.

  • 5+ years of relevant work experience in business and process transformation, consulting, and project management

  • Significant Hands-on experience with SAP including understanding of configuration in any of the SAP modules SD, Material Management (MM), FI-CO (including Fixed Assets and Product Cost) and PS, is Highly Preferred

  • Working knowledge of SAP S/4HANA processes and data structures within Request to Pay operations. Direct experience supporting SAP S/4HANA deployments, upgrades, or transformations in Finance, Procurement, or Supply Chain.

  • Experience with Hypercare or post go-live support for large system or process changes (e.g., ERP, Ariba, shared services transitions).

  • Demonstrated analytical thinking and data analysis skills, including:

    • Ability to interpret large data sets, identify patterns, and derive insights.

    • Proficiency with Excel and/or reporting/visualization tools (e.g., Power BI, KNIME, Python, SAP Analytics).

  • Hands-on experience with issue/defect management tools , such as JIRA , including logging, tracking, and reporting on issues or user stories.

  • Strong communication skills, with the ability to translate technical/process concepts into clear messages for non-technical audiences.

  • Proven ability to work collaboratively in cross-functional teams and manage multiple tasks in a fast-paced transformation environment.

  • Exposure to or hands-on involvement in training design/delivery, change management , or end-user enablement initiatives. Experience in developing training manuals and conducting training is a plus

  • Familiarity with AI tools and automation concepts (e.g., using AI assistants to draft documentation, analyze large datasets, assist in ticket triage, or automate data preparation).

  • Understanding of core Finance and Procurement concepts such as POs, GR/IR, invoice matching, payment terms, vendor master data, and internal controls.

  • Professional certifications or training in relevant areas (e.g., SAP, Ariba, Operational Excellence Lean/Six Sigma, Prosci or other change management methodologies) are a plus.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.