Ship Direct Ordering Operations Analyst

Descrição

Responsible For:

The Ship Direct Ordering Operations Analyst is responsible for managing supply and distribution programs from order entry through final delivery and invoicing. This role ensures service level commitments, customer satisfaction, supply chain continuity, and operational efficiency through proactive data analysis, customer support, supplier management, and cross-functional coordination.

Main Responsibilities and Activities

• Manage the end-to-end Ship Direct ordering process, ensuring timely order fulfillment, delivery performance, and invoicing accuracy.
• Monitor open orders, delivery commitments, ETA performance, and backorder situations, driving corrective actions when required.
• Collaborate with suppliers, carriers, distributors, manufacturing plants, and internal stakeholders to resolve operational issues and service disruptions.
• Investigate and address customer inquiries, claims, and operational escalations while maintaining high service levels.
• Validate and reconcile E-Coat invoices against purchase orders, shipment documentation, pricing, quantities, and SAP records.
• Coordinate the resolution of invoice discrepancies with suppliers, Purchasing, Finance, and manufacturing teams to ensure timely processing and payment.
• Maintain visibility of operational risks, outstanding issues, and critical cases, providing proactive communication and escalation when necessary.
• Develop, maintain, and enhance operational dashboards and performance reports to support business decision-making.
• Analyze order, delivery, inventory, and invoicing data to identify trends, risks, and opportunities for process improvement.
• Automate recurring reporting and operational processes using Excel, SQL, Databricks, Power Query, Power BI, and other approved tools.
• Translate data into actionable insights and recommendations for Operations, Supply Chain, Purchasing, Finance, and Sales teams.
• Support month-end activities and deliver accurate reporting to leadership and key stakeholders.
• Drive continuous improvement initiatives focused on operational efficiency, data quality, process standardization, and customer satisfaction.

Required Qualifications

• Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Information Systems, Business Analytics, or any related field.
• 1+ years of experience any related field.
• Intermediate English proficiency.
• Advanced Microsoft Excel skills, including data analysis and reporting.
• Experience with SQL, MySQL, Databricks, Power BI, or similar analytics tools.
• Experience developing dashboards, reports, and process automation solutions.
• Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.
• Proven problem-solving skills with the ability to drive issues to resolution.
• Knowledge of supply chain, distribution, logistics, or order fulfillment processes.

Preferred Qualifications

• Strong analytical skills with the ability to interpret data, identify trends, and support business decision-making.
• Experience managing multiple priorities in a fast-paced environment.
• Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.
• Effective verbal and written communication skills.
• Certifications in Power BI, Data Analytics, Supply Chain, or related disciplines.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy. 

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

A GM não fornece patrocínio relacionado à imigração para esta função. Não se candidate a esta função se você precisar de patrocínio de imigração gm agora ou no futuro.

Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.

Benefícios de realocação estão disponíveis para candidatos que se qualificarem de acordo com a política da empresa.

Informações sobre diversidade

A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego.  Para saber mais, acesse Como contratamos.

Declaração de Igualdade de Oportunidades de Emprego (EUA)

A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais.  Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido. 

Adaptações (EUA e Canadá)

A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.