LMS Specialist

Descripción

Role Overview:

The LMS Specialist drives innovation and optimizes processes in GM’s enterprise learning landscape. This role leads the implementation and change management of new Learning Management Systems, requiring strong project management and teamwork.

The specialist provides strategic oversight, leverages data analysis to support the global learning technology roadmap, and manages complex data integrations for GM’s platforms. Success depends on global collaboration, critical thinking, and adaptability in a fast-paced environment, making this position vital to the ongoing advancement of GM’s learning solutions.

Responsibilities:

• Drive daily operation of GM’s enterprise learning platforms, delivering consistent, high-quality support and optimal functionality for all users.

• Comprehensive expertise of both Cornerstone SBX and Degreed platforms, encompassing advanced knowledge of their features, capabilities, and seamless operation within an enterprise learning environment.

• Collaborate closely with Solutions Enablement and GM Information Technology teams to architect, implement, and launch essential projects that introduce innovative technologies and platforms, all designed to elevate and streamline the user experience.

• Oversee and optimize the global portfolio of learning tools, systems, and business processes, ensuring seamless support for all learner groups across GM.

• Ensure strict compliance with established standards and governance protocols to safeguard personal data, consistently aligning all business operations with Legal and Data Privacy requirements.

• Conduct routine User Acceptance Testing (UAT) for the Cornerstone SBX platform to ensure optimal system performance and seamless user experience.

• Demonstrated proficiency in Learning Management System (LMS) security roles, including a comprehensive understanding of their assignment processes and best practices to ensure appropriate access and system integrity.

• Collaborate proactively with Solutions Enablement and IT teams to oversee enhancement requests.

• Serve as the primary reporting liaison for Tier 2 inquiries, providing expert guidance and timely resolution to complex requests.

• Ensure seamless integration and optimal functionality between the Learning Management System (LMS) and Workday, proactively addressing any issues to maintain consistent and efficient user experience.

• Engage with LMS/LXP Technical Support and external vendors to troubleshoot complex technical problems, coordinate bug fixes, and oversee the deployment of hotfixes or system patches during outages or malfunctions.

• Develop, update, and maintain comprehensive technical documentation, including system configuration records, troubleshooting protocols, and standard operating procedures (SOPs).

• Assess pre-release platform features through technical evaluation, identifying potential benefits, risks, and compatibility issues to inform organizational participation decisions.

Role Qualifications:

• 5-7+ years of professional experience, ideally handling complex, large-scale projects, including extensive involvement with multi-faceted data integrations (e.g., profile, training, functional, and country-specific data).

• Experience with Cornerstone, Saba, Degreed, and Workday.

• Bachelor’s Degree preferred, or equivalent work experience.

• Analytical Expertise: Advanced proficiency in analyzing learning data, driving project development, implementing learning solutions, and measuring their effectiveness.

• Project Management & Adaptability: Exceptional project management capabilities—detail-oriented, resourceful, and adept at managing multiple priorities simultaneously within dynamic environments.

• Interpersonal & Relationship-Building Skills: Proven track record in creating best practices from the ground up to support diverse business processes and learning systems. Skilled in conflict resolution and cultivating strong relationships and networks to foster collaboration and shared best practices across business functions.

• Communication: Outstanding written and verbal communication skills, with the ability to articulate complex concepts clearly and effectively to diverse audiences.

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

• The salary range for this role is $88,100 to $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:
GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se desempeña remotamente, pero si el candidato seleccionado vive dentro de un radio específico de una milla de un centro de GM, deberá presentarse en el lugar tres veces por semana {o con otra frecuencia indicada por su líder}.

El candidato seleccionado deberá viajar menos del 25 % del tiempo para este puesto.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.