Field Service Representative - GM Defense

Descripción

This role is categorized as onsite. This means the selected candidate is expected to report to Milford or Warren MI on a full time basis

About GM Defense:

GM Defense is driving the future of military mobility by leveraging the best-in-class capabilities of General Motors for unmatched innovation, proven performance, and breakthrough life-cycle economics. We deliver reliable, affordable, and innovative products across a full spectrum of capabilities - integrated vehicles, electrification, autonomy, robotics, and security.

The Role: The Field Service Representative (FSR) is the 'voice of the customer" assuring segment leading Warranty and customer satisfaction. You will directly interface the Vehicle Chief Engineer and Program Team members, all of the Engineering teams, and the related Manufacturing Plants.

You'll serve as a liaison between General Motors Defense and the customer to help coordinate, communicate, review, and provide support for the HD SUV and other GMO platforms. You will provide technical and administrative support to resolve problems related to maintenance, training, quality, readiness, and sustainability.

What You'll Do:

• Perform vehicle disassembly, reassembly, and verification of proper operation

• Determine serviceability of vehicle systems, and the need for repair

• Use scan tool and multimeter, with schematics to diagnose and repair vehicle subsystems

• Replace worn or damaged pans with new or reconditioned parts.

• Perform maintenance in accordance with prescribed Technical Manuals.

• Retrofit of vehicle components in accordance with instructions

• Properly document all activities as required by task and for reporting purposes.

• Travel up to 90% of the time to customer locations

• Support Warranty claims processes

• Perform early issue identification, tracking and resolution

• Assist in the Develop of Operator and Maintainer training

• Perform service procedure validation

• Perform special assignments as requested

Your Skills & Abilities: (Required Qualifications):

• 2 years’ experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality, Field Service Representative, Field Service Engineering or related

• Travel up to 90% both domestic and international

• Able to lift 50 pounds

• Comfortable with ambiguous environments

• High degree of problem-solving skills & experience

• High level of oral and written communication & presentation skills

• Ability to work independently and identify issues through data

• High level of interpersonal skills to effectively work with others and in a team environment

• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).

• Eligible to obtain Secret U.S Security Clearance after hire

What Will Give You a Competitive Edge (Preferred Qualifications):

• Bachelors Degree

• Education/certificates in vehicle service repair

• Active Secret U.S. Security Clearance as of the first day of work.

This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.

#GMD

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como presencial. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica a tiempo completo.

El candidato seleccionado deberá viajar al menos un 50 % del tiempo o más de forma frecuente.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.