Global Data Management Team Leader

Descripción

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Data Management (GDM) Team Leader is a Level 6 people leader within the Manila People Services Center (PSC), responsible for leading a team of GDM Analysts who deliver accurate, timely, and compliant HR operational support across North America and Latin America.

The role combines people leadership with deep subject matter expertise in Workday data management, Benefits administration, HR reporting, and related case-management processes. The Team Leader provides day-to-day direction, coaches analysts, reviews complex transactions, manages escalations, and serves as the team’s primary process authority.

The Team Leader partners with the Supervisor, HR Centers of Expertise (COEs), HR Business Partners, PSC Operations, PSC LATAM, Workforce Management, and HR Technology teams to maintain service quality, meet SLAs, strengthen process capability, and drive continuous improvement.

What You’ll Do

Team Leadership and Coaching

• Provide daily direction and prioritization for GDM Analysts across Workday, Benefits, and HR Reporting activities.

• Assign work, monitor queues, balance workloads, and ensure SLA, productivity, schedule-adherence, and quality expectations are met.

• Conduct regular one-on-ones, provide timely feedback, recognize performance, and address development needs.

• Coach analysts on process execution, quality standards, documentation, and escalation judgment.

• Support onboarding, cross-training, and upskilling; serve as a go-to resource for complex or ambiguous cases.

• Review team performance dashboards, quality audit results, and operational trends to identify and address gaps.

• Partner with the Supervisor on performance management, calibration, talent planning, and succession development.

• Foster a respectful, inclusive, psychologically safe, and high-performance team environment.

Subject Matter Expertise

• Serve as the primary SME for Workday data management and HR lifecycle transactions, including:

  • Onboarding and offboarding

  • Job and position changes

  • Pay group assignments

  • Government ID and personal data updates

  • Service-date corrections

  • International assignment and localization actions

  • EIB and other mass data-processing activities

• Provide SME guidance for Benefits data-management activities, including benefit-driver entry, disability administration, Canada S&A papers, and benefit-continuation processing.

• Own process expertise for scheduled and ad hoc HR reporting, including manpower, absenteeism, overtime, and headcount reports.

• Review, validate, and approve complex, sensitive, or high-risk transactions before submission, as applicable.

• Provide peer-check oversight and ensure appropriate controls are followed.

• Resolve escalated cases independently and determine when further escalation to the Supervisor, COE, HR Partner, or HR Technology is required.

• Maintain strong working knowledge of policies, regional requirements, SOPs, Knowledge Articles, and system changes.

• Identify process risks, control gaps, and recurring errors and recommend corrective action.

Operational Oversight

• Monitor daily volumes, backlog, SLA performance, quality, staffing coverage, and operational risks.

• Ensure effective night-shift coverage and continuity of service for North American and Latin American stakeholders.

• Coordinate with Workforce Management on scheduling, staffing, intraday coverage, and volume-forecasting inputs.

• Review workload and capacity trends and recommend resource or priority adjustments.

• Escalate emerging risks, service impacts, and unresolved issues to the Supervisor promptly.

• Support business continuity, peak-volume planning, and operational readiness for transitions or go-live activities.

Process Governance and Continuous Improvement

• Translate policy, process, and system changes into clear team instructions and execution guidance.

• Maintain, review, and update SOPs, Knowledge Articles, checklists, and other process documentation.

• Support knowledge-management governance and ensure analysts are trained on approved process changes.

• Lead or participate in root-cause analysis for recurring errors, defects, and customer-impacting issues.

• Identify opportunities for standardization, simplification, automation, and improved First Time Resolution.

• Provide business input for ServiceNow enhancements, Workday Change Requests, reporting improvements, and automation initiatives.

• Participate in process migrations, transitions, testing, user acceptance testing, and go-live support.

Stakeholder Partnership

• Serve as a key operational contact for COE partners, HR Business Partners, PSC leadership, PSC LATAM, HR Technology, and other stakeholders.

• Communicate proactively on case status, service performance, risks, process changes, and improvement recommendations.

• Represent the GDM team in operational reviews, cross-functional meetings, governance forums, and cross-site working sessions.

• Build effective relationships across regions and functions in a matrixed, multicultural environment.

• Provide data-backed insights and practical recommendations to support business decisions.

Systems and Tools

• HRIS: Workday

• Case Management: ServiceNow

• Reporting and Analysis: Microsoft Excel, SharePoint, Tableau, Power BI, as applicable

• Collaboration: Microsoft Teams, Outlook, SharePoint

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Minimum of 2–3 years of experience in HR Shared Services, HR Operations, a People Services Center, or a related environment.

• Demonstrated expertise in GDM, Workday transaction processing, HR data management, Benefits administration, or HR reporting.

• Prior experience as a Team Lead, Senior Analyst, SME, or equivalent role with responsibility for coaching or guiding others.

• Strong working knowledge of Workday HCM transaction processing and ServiceNow case management.

• Demonstrated ability to independently resolve complex cases and provide sound process guidance.

• Strong analytical, organizational, problem-solving, and decision-making skills.

• Excellent written and verbal English communication skills.

• Ability to work on a fixed night-shift schedule aligned with North American and Latin American business hours.

• High attention to detail and strong commitment to data accuracy, confidentiality, compliance, and quality.

• Ability to manage competing priorities and work effectively with stakeholders across locations and functions.

What Will Give You A Competitive Advantage (Preferred Qualifications)

• Experience supporting HR processes for North American or Latin American employee populations.

• Familiarity with Benefits, disability, leave-related, or employee-lifecycle data processes.

• Experience producing and distributing HR reports using Excel, SharePoint, Tableau, or Power BI.

• Experience with process improvement, Lean, Six Sigma, automation, or knowledge-management practices.

• Experience supporting migrations, process transitions, testing, or system go-lives.

• Spanish language proficiency is an asset but is not required.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.