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Manager, Chevrolet Sales Effectiveness & CX

  • 위치
    • Warren, Michigan
  • 직무 유형 Full time
  • 게시됨
  • Job Requisition JR-202614500

설명

The Role

As the Manager, Chevrolet Sales Effectiveness & Customer Experience , you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.

In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.

This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.

What You'll Do

  • Lead Regional Director deck consolidation and support sales effectiveness field calls
  • Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
  • Lead Chevrolet BrightDrop initiatives and field integration efforts
  • Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
  • Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
  • Manage the relationship with J.D. Power to support continued award-winning performance
  • Manage the relationship with Marchex and oversee call performance handling across the dealer network
  • Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
  • Maintain Chevrolet Brand Headquarters content
  • Manage Chevrolet Super Cruise strategy and tracking
  • Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
  • Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
  • Support team development and foster a high-performance, collaborative work environment

Your Skills & Abilities (Required Qualifications)

  • 7+ years of experience in marketing, sales operations, and/or field sales
  • Bachelor’s degree required
  • Strong knowledge of field and dealer operations
  • Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
  • Experience leading people and managing complex organizations and cross-functional teams
  • Strong Excel and data analytics skills to support cross-functional initiatives and business strategies

What Can Give You a Competitive Advantage (Preferred Qualifications)

  • Strong ability to solve complex, cross-functional business problems
  • Ability to adapt quickly and manage change effectively
  • Sound judgment and the ability to make trade-off decisions across competing priorities
  • Strong collaboration skills and the ability to work effectively across functions
  • Demonstrated leadership capability and effectiveness in a people leader role
  • Ability to manage multiple assignments in a fast-paced environment
  • Excellent verbal and written communication skills
  • Highly developed presentation skills
  • Ability to travel as needed

#LI-HM1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

이 직무는 하이브리드 직무로 분류됩니다. 즉, 선발된 지원자는 특정 근무지로 주 3일 이상(또는 관리자가 지정한 다른 빈도로) 특정 근무지로 출근해야 합니다.

이 직무는 리로케이션 혜택을 받을 수 있습니다.

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