Manager, Chevrolet Sales Effectiveness & CX

Description

The Role

As the Manager, Chevrolet Sales Effectiveness & Customer Experience , you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.

In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.

This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.

What You'll Do

• Lead Regional Director deck consolidation and support sales effectiveness field calls
• Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
• Lead Chevrolet BrightDrop initiatives and field integration efforts
• Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
• Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
• Manage the relationship with J.D. Power to support continued award-winning performance
• Manage the relationship with Marchex and oversee call performance handling across the dealer network
• Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
• Maintain Chevrolet Brand Headquarters content
• Manage Chevrolet Super Cruise strategy and tracking
• Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
• Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
• Support team development and foster a high-performance, collaborative work environment

Your Skills & Abilities (Required Qualifications)

• 7+ years of experience in marketing, sales operations, and/or field sales
• Bachelor’s degree required
• Strong knowledge of field and dealer operations
• Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
• Experience leading people and managing complex organizations and cross-functional teams
• Strong Excel and data analytics skills to support cross-functional initiatives and business strategies

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Strong ability to solve complex, cross-functional business problems
• Ability to adapt quickly and manage change effectively
• Sound judgment and the ability to make trade-off decisions across competing priorities
• Strong collaboration skills and the ability to work effectively across functions
• Demonstrated leadership capability and effectiveness in a people leader role
• Ability to manage multiple assignments in a fast-paced environment
• Excellent verbal and written communication skills
• Highly developed presentation skills
• Ability to travel as needed

#LI-HM1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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