Description
The Role
As the Manager, Chevrolet Sales Effectiveness & Customer Experience , you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.
In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.
This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.
What You'll Do
- Lead Regional Director deck consolidation and support sales effectiveness field calls
- Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
- Lead Chevrolet BrightDrop initiatives and field integration efforts
- Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
- Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
- Manage the relationship with J.D. Power to support continued award-winning performance
- Manage the relationship with Marchex and oversee call performance handling across the dealer network
- Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
- Maintain Chevrolet Brand Headquarters content
- Manage Chevrolet Super Cruise strategy and tracking
- Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
- Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
- Support team development and foster a high-performance, collaborative work environment
Your Skills & Abilities (Required Qualifications)
- 7+ years of experience in marketing, sales operations, and/or field sales
- Bachelor’s degree required
- Strong knowledge of field and dealer operations
- Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
- Experience leading people and managing complex organizations and cross-functional teams
- Strong Excel and data analytics skills to support cross-functional initiatives and business strategies
What Can Give You a Competitive Advantage (Preferred Qualifications)
- Strong ability to solve complex, cross-functional business problems
- Ability to adapt quickly and manage change effectively
- Sound judgment and the ability to make trade-off decisions across competing priorities
- Strong collaboration skills and the ability to work effectively across functions
- Demonstrated leadership capability and effectiveness in a people leader role
- Ability to manage multiple assignments in a fast-paced environment
- Excellent verbal and written communication skills
- Highly developed presentation skills
- Ability to travel as needed
#LI-HM1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Ce poste est hybride. Cela signifie que le candidat retenu doit se rendre sur un site donné au moins trois fois par semaine {ou à une autre fréquence imposée par son supérieur hiérarchique}.
Ce poste peut donner droit à des indemnités de déménagement.
Renseignements sur la diversité
General Motors est résolue à être un lieu de travail qui est non seulement exempt de discrimination illégale, mais aussi un endroit qui favorise véritablement l'inclusion et l'appartenance. Nous sommes convaincus que la diversité de la main-d'œuvre permet de créer un environnement dans lequel nos employés peuvent s'épanouir et développer de meilleurs produits pour nos clients. Nous encourageons les candidats intéressés à consulter les principales responsabilités et compétences requises pour chaque rôle et à postuler à tout poste qui leur correspond. Dans le cadre du processus de recrutement, les candidats peuvent devoir, le cas échéant, réussir une évaluation liée au poste ou une présélection d'emploi avant d'être embauchés. Pour en savoir plus, consultez notre processus de recrutement.
Déclaration concernant l'égalité d'accès à l'emploi (É.-U.)
General Motors est fière d'être un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Tous les candidats qualifiés seront pris en compte, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité de genre, à l'origine ethnique, aux situations de handicap ou au statut protégé d'ancien combattant.
Aménagements (É.-U. et Canada)
General Motors offre des occasions à tous les chercheurs d'emploi, y compris les personnes handicapées. Si vous avez besoin d'un accommodement raisonnable pour vous aider dans votre recherche d'emploi ou la soumission de votre candidature, envoyez-nous un courriel à l'adresse [email protected] ou appelez-nous au 800 865-7580. Veuillez inclure dans votre courriel une description spécifique du type d'accommodement demandé, ainsi que le titre d'emploi et le numéro de demande du poste auquel vous postulez.