Manager, Chevrolet Sales Effectiveness & CX

Descripción

The Role

As the Manager, Chevrolet Sales Effectiveness & Customer Experience , you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.

In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.

This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.

What You'll Do

• Lead Regional Director deck consolidation and support sales effectiveness field calls
• Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
• Lead Chevrolet BrightDrop initiatives and field integration efforts
• Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
• Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
• Manage the relationship with J.D. Power to support continued award-winning performance
• Manage the relationship with Marchex and oversee call performance handling across the dealer network
• Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
• Maintain Chevrolet Brand Headquarters content
• Manage Chevrolet Super Cruise strategy and tracking
• Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
• Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
• Support team development and foster a high-performance, collaborative work environment

Your Skills & Abilities (Required Qualifications)

• 7+ years of experience in marketing, sales operations, and/or field sales
• Bachelor’s degree required
• Strong knowledge of field and dealer operations
• Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
• Experience leading people and managing complex organizations and cross-functional teams
• Strong Excel and data analytics skills to support cross-functional initiatives and business strategies

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Strong ability to solve complex, cross-functional business problems
• Ability to adapt quickly and manage change effectively
• Sound judgment and the ability to make trade-off decisions across competing priorities
• Strong collaboration skills and the ability to work effectively across functions
• Demonstrated leadership capability and effectiveness in a people leader role
• Ability to manage multiple assignments in a fast-paced environment
• Excellent verbal and written communication skills
• Highly developed presentation skills
• Ability to travel as needed

#LI-HM1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

Este puesto podría ser elegible para beneficios de relocalización.

Información sobre diversidad

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Declaración de igualdad de oportunidades en el empleo (EE.UU.)

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Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.