Descrição
The Role
As the Manager, Chevrolet Sales Effectiveness & Customer Experience , you will collaborate with executive and senior leaders across Chevrolet, Buick, GMC, Cadillac, Sales Operations, Marketing, and Program Teams to help run the business and drive performance across the enterprise.
In this role, you will lead and support a broad portfolio of programs, including Field Performance Reporting, Logistics, Customer Experience Cases, Digital Leads, and Phone Handling. You will also be responsible for developing individual team members and strengthening overall team capability within a high-performing organization.
This is an opportunity to work across iconic automotive brands and join a dedicated, dynamic, and highly engaged team.
What You'll Do
- Lead Regional Director deck consolidation and support sales effectiveness field calls
- Manage a variety of reports and dashboards, including field performance, digital leads, manifest lists, logistics tracking, and Customer Satisfaction Index (CSI) reporting
- Lead Chevrolet BrightDrop initiatives and field integration efforts
- Manage the Chevrolet Masterfile and execute digital lead reporting on a weekly, monthly, and quarterly basis
- Resolve customer experience issues in partnership with the field and the Customer Assistance Center (CAC)
- Manage the relationship with J.D. Power to support continued award-winning performance
- Manage the relationship with Marchex and oversee call performance handling across the dealer network
- Lead additional programs including Mark of Excellence (MOE), Dealer of the Year (DOTY), J.D. Power, National Automobile Dealers Association (NADA), and the customer acknowledgment form process
- Maintain Chevrolet Brand Headquarters content
- Manage Chevrolet Super Cruise strategy and tracking
- Lead Chevrolet EV strategy, including EV dealer status, EV Business Function Unit (BFU) code status, EV sales effectiveness tracking, and GM Energy cross-functional initiatives
- Manage and maintain Chevrolet retail innovation initiatives, including Digital Retail Platform (DRP), Mobile Service+, and Fulfillment Centers
- Support team development and foster a high-performance, collaborative work environment
Your Skills & Abilities (Required Qualifications)
- 7+ years of experience in marketing, sales operations, and/or field sales
- Bachelor’s degree required
- Strong knowledge of field and dealer operations
- Experience with dealer program guidelines and systems such as CSI, MOE, EZQ, or other dealer sales operations databases
- Experience leading people and managing complex organizations and cross-functional teams
- Strong Excel and data analytics skills to support cross-functional initiatives and business strategies
What Can Give You a Competitive Advantage (Preferred Qualifications)
- Strong ability to solve complex, cross-functional business problems
- Ability to adapt quickly and manage change effectively
- Sound judgment and the ability to make trade-off decisions across competing priorities
- Strong collaboration skills and the ability to work effectively across functions
- Demonstrated leadership capability and effectiveness in a people leader role
- Ability to manage multiple assignments in a fast-paced environment
- Excellent verbal and written communication skills
- Highly developed presentation skills
- Ability to travel as needed
#LI-HM1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
Esta função é classificada como híbrida. Isso significa que o candidato selecionado deverá trabalhar no escritório/fábrica da GM pelo menos 3 vezes por semana {ou outra frequência ditada por seu gerente}.
Esta posição pode ser elegível para benefícios de relocação.
Informações sobre diversidade
A General Motors está comprometida em ser um local de trabalho que não só é livre de discriminação ilegal, como estimula verdadeiramente a inclusão e integração. Acreditamos enfaticamente que a diversidade na força de trabalho cria um ambiente no qual nossos colaboradores podem crescer e desenvolver melhores produtos para nossos clientes. Incentivamos os candidatos interessados a analisar as principais responsabilidades e qualificações de cada função e a se candidatar a qualquer cargo que corresponda a suas habilidades e capacidades. Os candidatos no processo de recrutamento podem, quando aplicável, ser solicitados a concluir com sucesso uma ou mais avaliações relacionadas à função e/ou uma seleção pré-emprego antes de iniciar o emprego. Para saber mais, acesse Como contratamos.
Declaração de Igualdade de Oportunidades de Emprego (EUA)
A General Motors tem orgulho de ser um empregador que oferece oportunidades iguais. Todos os candidatos qualificados serão considerados para o emprego, independentemente de raça, cor, religião, sexo, orientação sexual, identidade de gênero, origem nacional, deficiência ou status como veterano protegido.
Adaptações (EUA e Canadá)
A General Motors oferece oportunidades a todos os candidatos a emprego, incluindo pessoas com deficiências. Se você precisa de uma adaptação razoável para ajudá-lo na sua pesquisa de cargos ou solicitação de emprego, fale conosco pelo e-mail [email protected] ou pelo telefone 800-865-7580. No seu e-mail, inclua uma descrição da adaptação específica que você está solicitando assim como o nome do cargo e o número de requisição do cargo ao qual está se candidatando.