Sales & Distribution Operations Intern

Purpose

• Actively engage with the Supply Chain team to ensure effective wholesale and retail activities
• Support the Sales team to develop partnerships with the GMSV and Cadillac Dealer Network underpinned by a vision of becoming a leading automotive partner
• Support the Sales team in developing and enhancing customer experience and brand representation through the GMSV & Cadillac Dealer Network.
• Play an active role in identifying opportunities for improving team and process efficiency (internal), and customer satisfaction and brand representation (external).

Position Tasks and Responsibilities

• Support the Supply Chain team with order requirements and fulfillment, including the addition of new models and trims to the GM ordering systems to achieve the wholesale and retail forecasts.
• Provide high-quality support to the GMSV and Cadillac dealer network by acknowledging or responding to 95% of various inboxes, including Distribution inbox, Global Connect Inbox and Partner Program inbox queries within 4 hours of each business day.
• Manage accurate monthly reporting for financial rebate programs, with all finance reports submitted by the 3rd business day of the month.
• Issue schedules and adhoc correspondence to dealer network as required, with support from the Sales and Supply Chain teams.
• Actively engage with local and global colleagues to achieve order requirements and amendments
• Work and build relationships with the core sales team, and key internal stakeholder departments including Training, Finance, Aftersales & Customer Care to support operations and deliver a One Team approach.
• Analyse information, from various sources, to prepare reports to support the Sales team, covering key financial and vehicle sales performance KPI’s, as well as customer survey feedback
• Understand, analyse and provide updates on Dealer progress through the training requirement for the current calendar year
• Liaise with GMANZ technical staff as required on specific customer experience issues on behalf of the Sales team
• Undertake special projects as required by the GM Supply Chain and Sales teams
• Proactively create, share and pursue personal professional development goals with supervisor
• Where applicable, accompany Sales managers to meetings at Dealer premises to assist in the achievement of Dealer objectives
• Development and central coordination of Dealer Targets and Allotments processes.

Knowledge:

• Interest in cars and the motor industry
• Awareness of GM brands Chevrolet, GMC & Cadillac and product range
• Awareness of Vehicle Dealer retail processes and aftersales operations
• Strong computer literacy (Microsoft Outlook, Excel and PowerPoint)

Skills:

• Strong verbal and written communication skills
• Strong presentation skills
• Ability to work autonomously and in an unstructured environment
• Initiative and integrity combined with a strong work ethic
• Empathy with the customer – capable of giving a balanced view on behalf of the customer

Experience/Education:

• Partial completion of tertiary studies in Business, Commerce or related business discipline.
• Experience in a business-related industry or customer service role would be highly regarded.
• Experience in managing administration for various projects would be highly regarded.

Competencies: