Product Quality Engineer - São Caetano do Sul - BRA

Descripción

We are looking for a Product Quality Engineer to lead data-driven, customer-focused problem solving on vehicle field performance. You will use advanced analytics, AI-enabled insights, and structured quality tools to quickly identify, prioritize, and eliminate customer pain points, improving satisfaction, the customer experience, and warranty performance.

You will have the opportunity to work with full vehicle content and learn from every major system, while navigating across multiple business areas – from design and manufacturing to logistics, sales, and call centers. If you enjoy having an end-to-end view of the product, this role is for you!

What You’ll Do

• Drive the quality agenda in cross-functional program forums, ensuring safety and key quality risks are clearly framed, owned, and resolved in a timely manner.

• Lead investigations of priority customer issues (warranty, VOC, field data, incidents) from problem definition to containment, root cause, and permanent corrective action.

• Analyze multi-source data (warranty, DTCs, telematics, plant, field reports, surveys) to find patterns, risks, and priorities.

• Apply structured problem-solving tools (Red X / DFSS, 8D, DMAIC, FMEA) to secure sustainable fixes.

• Use AI and digital tools (copilots, dashboards, basic ML) to accelerate detection, prioritization, and decision-making.

• Influence Engineering, Manufacturing, and Suppliers to implement design / process changes that prevent recurrence.

• Monitor and report key quality KPIs and action effectiveness, providing clear status and recommendations.

• Build and champion strong relationships across multiple functions and regions, managing conflict and influencing outcomes without direct authority.

Key Competencies and Behaviors

• Analytical & Data-Driven: Structures complex problems, uses data and logic, applies sound judgment on methods, risks, and trade-offs.

• Customer-Centric: Keeps customer impact at the center, using field performance and feedback to set priorities.

• Fast, Structured Problem Solving: Quickly frames issues, applies Red X / DFSS, 8D, DMAIC, FMEA, and escalates when needed.

• Innovative & Digital: Uses design thinking, experimentation, AI, and modern data tools to simplify and improve quality solutions.

• Results-Oriented Leader: Owns outcomes end-to-end, sets clear success criteria, follows through, and measures impact on customers and business.

• Customer Experience mindset – Champions an end-to-end, best-in-class customer journey, collaborating closely with key stakeholders (Contact Center, Services, Warehouse) to ensure issues are resolved with speed, empathy, and long-term satisfaction in mind.

Qualifications (Required)

• Bachelor’s degree in Engineering and Active registration (CREA)

• Experience in quality, product development, field performance, or similar roles dealing with customer issues.

• Proven experience using data analysis and structured problem solving to resolve complex technical or systemic issues.

• Proficiency with data tools (e.g. Excel, Power BI, SQL, Python/R or equivalent) and comfort with large datasets.

• Working knowledge of quality / issue resolution tools (Red X, DFSS, 8D, FMEA, control plans, SPC).

• Strong English communication skills; able to translate complex topics for technical and non-technical audiences.

• Demonstrated ability to collaborate and influence across functions and levels without direct authority.

• Enjoys a dynamic routine and is recognized for the strong drive for results, ownership, resilience, and urgency in improving customer experience and business results.

Qualifications (Preferred)

• Master’s degree in relevant technical or data discipline.

• Experience with automotive development and/or manufacturing (GVDP, GPDP, APQP, launch, validation, field actions).

• Practical exposure to AI / ML concepts or advanced analytics platforms.

• Certifications in structured problem solving and/or OpEx (Red X, DFSS, Six Sigma, Lean, OpEx).

• Experience in multi-country or regional environments; Spanish a plus.

#LI-PR

GM no proporciona patrocinio relacionado con la inmigración para este puesto. No aplique para este puesto si va a necesitar patrocinio de inmigración de GM ahora o en el futuro.

Este puesto se clasifica como híbrido. Esto significa que se espera que el candidato seleccionado se presente en una ubicación específica al menos 3 veces por semana {o con otra frecuencia indicada por su líder}.

Este puesto no es elegible para beneficios de reubicación. Los posibles costos de relocalización serán responsabilidad del candidato seleccionado.

Información sobre diversidad

General Motors se compromete a ser un lugar de trabajo en el cual no solo no haya discriminación indebida, sino que fomente con sinceridad la inclusión y el sentido de pertenencia. Creemos firmemente que la diversidad del personal crea un entorno en el cual nuestros empleados pueden prosperar y desarrollar mejores productos para nuestros clientes. Instamos a los candidatos interesados a que revisen las responsabilidades y aptitudes clave para cada puesto y se postulen para los puestos que coincidan con sus habilidades y capacidades. Es posible que, cuando corresponda, se les pida a los solicitantes que están en el proceso de contratación que completen satisfactoriamente una o más evaluaciones relacionadas con su función y/o una evaluación previa al empleo antes de comenzar a trabajar.  Para obtener más información, visite Cómo contratamos.

Declaración de igualdad de oportunidades en el empleo (EE.UU.)

General Motors se enorgullece de ser un empleador que ofrece igualdad de oportunidades.  Todos los solicitantes calificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, discapacidad o condición de veterano protegido. 

Adecuaciones (EE.UU. y Canadá)

General Motors ofrece oportunidades a todos los solicitantes de empleo, incluyendo las personas con discapacidades. Si necesita una adecuación razonable para ayudarle con su búsqueda o solicitud de empleo, envíenos un correo electrónico a [email protected] o llámenos al 800-865-7580. En su correo electrónico, incluya una descripción del puesto específico que está solicitando, así como el título del empleo y el número de solicitud del puesto que está solicitando.