Field Operations Manager

Description

The Field Operations and Network team leads field-based dealer performance and network health, working directly with dealers and field teams to strengthen execution at retail. The team partners closely with Regional Directors (RDs), Zone Managers, Dealer Network Planning & Investments (DNPI), and Sales & Service leadership to align field operations, dealer performance, and network actions to support the Dealer Performance Process (DP2), advance key initiatives, and ensure long-term network health and attractive returns for GM’s dealer partners.

The Role 

The Field Operations Manager (FOM) provides integrated dealer network, performance, and field operations support for the Regional Manager of Business Operations (RMBO), combining data, on‑the‑ground insight, and strong relationships to improve underperforming dealers, enable proactive network projects, and ensure GM standards are understood and executed at retail.

What You’ll Do  

• Lead end‑to‑end New Dealer Activations, coordinating onboarding to systems, tools, resources, and programs.

• Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard, quarterly contact, notice-of-cure), using KPIs such as DPS/RSI, profitability, NPS‑PDS, NPS‑SSS, and others to identify performance gaps and prioritize actions.

• Build, document, and follow through with Zone teams on dealer action plans; track DP2 status and outcomes, maintain accurate documentation, and surface systemic issues and learnings to regional leadership.

• Support DNPI and Regional leadership on network projects (e.g., RUPD, buy/sell transitions, successions, open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.

• Serve as an operational connector between Sales, Service, Parts, Motors Holding, and Dealer Policy, supporting adherence to key controls, documentation standards, and escalation paths.

• Act as a knowledgeable, credible resource to Zone Managers, District Managers, and Dealer Network Managers; participate in targeted dealer visits, POP Lite reviews, and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.

• Develop and maintain concise reporting on DP2, network risk, and proactive activity for RDs, RMBO, and Sales Support leadership.

• Model GM behaviors and support collaboration between Sales Support, Brand, and Field teams, demonstrating integrity, transparency, resilience, and adaptability in complex dealer and market situations.

Your Skills & Abilities (Required Qualifications)  

• Bachelor’s degree in Business, Marketing, Automotive Management, or related area

• 5+ years of progressive, dealer‑facing field experience (e.g., District Sales Manager, District Aftersales Manager, Network/Dealer Development, or equivalent)

• Demonstrated track record of improving dealer performance across both sales and fixed operations

• Strong influence and relationship skills, able to build trust‑based partnerships with key internal and external stakeholders

• Advanced analytical capability and comfort using DPS/RSI, financial statements, survey metrics, and other performance data to diagnose issues and inform decisions

• Excellent written and verbal communication skills, with the ability to translate complex data, policies, and network initiatives into clear, actionable guidance for diverse audiences

• Proven ability to independently drive progress and follow through on priorities for assigned dealers and projects

• Demonstrated agility in responding to changing dealer situations, legal/market constraints, and leadership priorities, while continuously building capability in tools, processes, and market knowledge

• Strong fact‑based and structured thinking skills to prioritize work, shape recommendations, and support sound, well‑documented decisions

• Willingness and ability to travel 10-25% within the region for dealer visits, DP2 meetings, new dealer activations, and network projects 

What Can Give You a Competitive Advantage (Preferred Qualifications)  

• Experience with GM dealer performance and incentive programs or competitive OEM programs.

• Experience with underperforming dealer performance improvement, buy/sell transitions, or Replacement of Underperforming dealers (RUPD) projects.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

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