Description

Senior Mobility Coordinator

Vacancy Status

No: This posting is not for an existing vacancy within the organization and is open to new applications. (New Head Count)

AI Disclosure

As part of the application process, Artificial Intelligence will be used in the hiring process for this role

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation Centre three times per week, at minimum [or other frequency dictated by the business].

The Senior Mobility Coordinator supports GM’s Mobility Engineering & Operations team by coordinating mobile device and wireless service activities across the employee lifecycle. This role helps ensure employees have the right mobile tools, services, and support to work effectively while maintaining compliance with GM policies, carrier requirements, device management standards, and operational processes.

The ideal candidate is highly organized, service oriented, and comfortable managing multiple operational workflows at once. They will work cross-functionally with internal stakeholders, vendors, carriers, and technical teams to coordinate provisioning, service changes, audits, device transitions, and mobile operations support.

Coordinate mobile device and wireless service requests, activations, upgrades, changes, and cancellations in alignment with business need and policy requirements.
Support operational processes tied to device provisioning, mobile service management, and employee onboarding and offboarding.
Partner with internal teams and suppliers to manage mobile device enrollment, configuration, and compliance activities, including support for enterprise mobility management and automated enrollment programs.
Monitor mobility usage, service trends, and audit-related activities to help control cost, improve service quality, and support policy adherence.
Help resolve escalations related to devices, service, access, or fulfillment by coordinating with stakeholders across mobility operations, support teams, and external partners.
Maintain accurate records, process documentation, and operational communications to support consistent execution across the team.
Assist with special projects such as device recovery, recycling, inventory transitions, service migrations, and operational readiness efforts.
Provide day-to-day coordination and informal leadership across recurring mobility workflows, helping identify issues, streamline processes, and improve the employee experience.

Required Qualifications

Bachelor’s degree or equivalent experience
2+ years of experience in mobility operations, telecommunications support, end user services, IT operations, asset coordination, or a related field
Experience coordinating mobile devices, wireless services, or carrier-supported technology programs
Strong organizational skills with the ability to manage multiple requests, priorities, and follow-through across stakeholders
Experience working with service providers, vendors, internal support teams, and business partners
Strong written and verbal communication skills
Experience using ticketing, tracking, or workflow tools to manage operational work
Ability to analyze issues, coordinate resolution, and improve repeatable processes
High attention to detail and strong policy/compliance mindset

Preferred Qualifications

Experience supporting enterprise mobile device management platforms such as Workspace ONE, Intune, or similar tools.
Experience with mobile enrollment and provisioning programs, including zero-touch or related automation workflows.
Familiarity with wireless billing, usage review, audit support, or carrier account coordination.
Experience developing process guides, operational documentation, or user instructions.
Experience in a large enterprise environment supporting distributed teams and multiple stakeholder groups

Compensation

The salary range for this role is $104,000.00 to $154,000.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
Healthcare, dental and vision benefits including health care spending account and wellness incentive.
Life insurance plans to cover you and your family.
Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
GM Vehicle Purchase Plan for you, your family, and friends.

THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.