Description

Job Summary

The Quality and Field Operations Coordinator (Level 6) at General Motors de Mexico will play a crucial role in ensuring the efficient and high-quality execution of field operations through effective coordination and adherence to established business warehousing processes. The Quality Logistics Coordinator is responsible for monitoring, managing, and resolving quality and damage-related issues across the finished vehicle export logistics network. This role acts as the interface between yard/port operations, transportation carriers, manufacturing plants, and internal GM teams to ensure vehicles are transported safely, meet export quality standards, and that claims are managed to maximize collectability. The position reports to the Vehicle Logistics area and is mainly responsible for ensuring that vehicles reach our dealer network with the same quality as they leave the assembly lines.

Job Responsibilities

Coordinate and monitor various aspects of field operations, ensuring compliance with quality standards and operational procedures.
Manage and optimize business processes, including inventory control, storage, and distribution of vehicles.
Conduct vehicle inspections at yards, documenting exceptions and complying with GM and AIAG inspection reporting standards whenever a vehicle transitions between parties.
Monitor and validate export shipping protections (transit film/wrap guard, full body cover, corrosion protection, brake rotor protection) per GM Global Export Shipping Requirements.
Coordinate with yard/port managers and transportation business partners to mitigate damages and coordinate repairs; responsible to lead the repair process and the repair supplier at all GM sites providing continuous feedback, solving roadblocks and measure their performance; determine damage responsibility and coordinate repair or total-loss disposition for in-transit damaged units. This includes vandalism and damages that occurs either by the yard/port manager or carries that include Rail, Haulaway and Vessel or Ocean carriers, assuring that all the units are delivered with zero defects during transportation to the final customer.
Work with suppliers to mitigate repetitive damages and investigate root causes, assuring implementation of action plans to mitigate the condition.
Support GM Quality (central quality and plant quality) to coordinate that all the quality campaigns inspections that apply for vehicles in Mexico take place and vehicles are shipped according the standard defined and/or required, including inspections and repairs.
Coordinate the up fitted process performed by the suppliers at the VDCs or any other location designated for this activity.
Work as a team with CCA department on the supply of parts for vehicles required assuring that all restrictions or roadblocks are removed to successfully get parts on time.
Provide feedback to VSSM team in regards of the status and vehicles that are not saleable due to a damage or quality campaign as well as work together with them to define priorities.
This role is accountable for the performances of supplier on GM sites in terms of Quality and Safety during field operations and provide feedback to VSSM team in regards of the status and vehicles that are not saleable due to a damage or quality campaign as well as work together with them to define priorities.
Collaborate with cross-functional teams to identify and resolve operational bottlenecks and quality issues in a timely manner.
Prepare and analyze reports on operational performance, identifying areas for improvement and implementing corrective actions, data analysis and decision making.
Maintain accurate records and documentation related to field operations and yard manager activities.
Support the implementation of new processes and technologies to enhance operational efficiency and quality.
Communicate effectively with internal and external stakeholders regarding operational updates and requirements.
Communicate emerging quality issues and corrective actions to relevant stakeholders.
Investigation and analysis of accidents / incidents in vehicle yards.
Coordination with the GM area Facilities for patios repairs / modifications.
Attention to internal clients to provide status of the detained units.
Utilize Microsoft Office suite for data analysis, report generation, and presentation preparation.

Requirements

Minimum 1 year of experience in manufacturing quality, supplier quality, plant quality, or engineering within the automotive industry.
Bachelor's degree in a relevant field or relevant experience, such as Supply Chain Management, Business Administration, Operations Management, Industrial Engineering, or International Trade.
Excellent oral and written communication skills in English and Spanish.
Ability to work cross-functionally with Quality, Finance, Legal, Logistics, Marketing, Communications, Operations, and plant teams.
Customer-focused mindset with strong attention to detail.
Excellent organizational and time management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Effective communication and interpersonal skills.

Required Technical Knowledge

Knowledge of Lean Manufacturing, Six Sigma, automotive standardization, and continuous improvement.
Knowledge of quality systems, standardized work, and quality control principles and practices.
Knowledge of quality criteria, market standards, and applicable regulations to determine whether a vehicle is repairable.
Strong analytical and problem-solving skills, including troubleshooting, root cause analysis, containment, and corrective action.
Basic knowledge of statistics.
Knowledge of Power Platform, AI tools, and Google tools; proficiency in Microsoft Office applications.
Knowledge of suppliers and transportation processes involving vehicle haulers and rail, where most transportation-related damage occurs.

Desirable Qualifications

Certification in quality tools such as Green Belt, Red X, or Lean Six Sigma.
Knowledge of Databricks and SQL is desirable.
Knowledge of electric vehicle systems, particularly RESS batteries, for preventive maintenance activities is desirable.

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.