Finance Supervisor, Digital Services & Experiences (DSX) GMSA

Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

JOB DESCRIPTION – FINANCE SUPERVISOR, DSX GMSA

The Finance Supervisor, DSX GMSA is a key people leader role responsible for supporting all financial operations, financial planning, and financial structure activities across the Digital Services & Experiences business in GMSA. This role combines team leadership, strategic financial planning, operational execution, and cross-functional business partnership in a fast-paced and evolving environment.

This position will lead financial processes across multiple DSX areas, including OnStar, BI & Analytics, Digital Products, and Contact Center, while partnering closely with commercial, product, accounting, vehicle finance, and global FP&A teams. The role also serves as the main financial contact for the DSX and ODS Directors in GMSA, with direct reporting to the Finance Manager – Digital Services & Experiences – International, based in Dubai.

The ideal candidate will bring strong financial acumen, leadership capability, operational discipline, and the ability to navigate ambiguity while supporting growth, automation, innovation, and long-term strategic planning across the region.

Key Responsibilities

• Manage a diverse team of GM employees and contingent workers responsible for P&L management, billing flows, and the e-commerce and payments environment

• Lead people management activities including conflict resolution, relationship building, team development, time management, prioritization, and ambiguity management

• Lead the OnStar Financials 2.0 project focused on automation, forecast remodeling, and data visualization

• Lead GMSA DSX strategy for the OnStar offering, including free trial period, Digital RPO, subscription offering, and alignment with commercial and product teams on pricing strategies

• Identify innovative solutions to expand OnStar package sales to dealers and other businesses across GMSA markets

• Develop business cases for new products and long-term strategic initiatives within OnStar and DSX

• Maintain accounting and administrative policies and processes for all DSX GMSA countries

• Provide financial support for billing issue resolution and scope structuring within the finance team

• Support business development activities such as pricing, sourcing, market analysis, and research

• Consolidate and monitor operational KPIs including churn, grace period, and payment success rate

• Lead and coordinate the analysis and reporting of GMSA DSX financial performance to management, including projections, variance analysis, and special projects

• Prepare executive-level presentations and ad hoc analyses for the DSX VP and senior leadership

• Lead execution of financial processes including closing, forecast, budget, and long-term planning

• Prepare short- and long-term financial forecasts and support business performance planning

• Coordinate and collaborate with GMSA vehicle finance and broader business teams

Required Qualifications

• Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field

• Appropriate finance certifications

• Fluent English is required

• Strong background in financial consolidation, P&L reporting, and variance analysis

• Experience with SAP and Hyperion in a finance environment

• Advanced Excel and strong analytical and reporting tool capability, including large data models

• Experience with financial modeling, budgeting, and forecasting

• Proven ability to work with global, US, and regional teams while managing multiple stakeholders and deadlines

• Strong organizational skills and ability to manage competing priorities across global closing and planning timelines

• Experience presenting to senior management

• Strong cross-functional operational exposure and ability to work in a matrixed environment across geographies

• Ability to operate effectively and lead in ambiguous situations

• High level of curiosity and willingness to deep dive into data, systems, and processes

• Strong leadership capability, including team management, influence, and stakeholder engagement

Preferred Qualifications

• Spanish is desirable

• Experience working on cross-functional initiatives and global projects

• Change management experience

• Experience leading diverse, virtual, or cross-functional teams

• Experience leading project teams

• Business process management experience

• Experience managing financial risk

• Process improvement experience

• Business operations experience

• Experience developing business plans

• Accounting experience

• Budget management experience

• Data analytics experience

• Forecasting experience

• Good knowledge of GM businesses, digital teams, regions, and key stakeholders

• Knowledge of connected vehicles, digital business models, and new technologies

• Ability to interpret market needs into business and financial requirements

• Strong cultural awareness and comfort working across international environments

What Makes This Role Attractive

• Opportunity to lead financial strategy and operations for a growing Digital Services & Experiences business in GMSA

• Direct exposure to senior leadership, including the DSX VP, regional directors, and international finance leadership

• Broad scope across business planning, financial operations, automation, pricing strategy, and long-term growth initiatives

• Leadership of strategic projects such as OnStar Financials 2.0 and new business case development

• Strong international exposure through partnership with teams in Brazil, Colombia, the US, and Dubai

• Opportunity to work in a fast-paced environment that values innovation, problem-solving, and transformation

• High-impact role with visibility across digital products, connected services, customer experience, and financial performance

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

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