Description
Translatable Rich Text
Gerente de Distrito de Posventa
Responsabilidades
- Supervisar y apoyar a los concesionarios asignados en el desarrollo de estrategias y actividades que maximicen la satisfacción de clientes y los resultados del negocio de Posventa de los Concesionarios y Distribuidores Chevrolet / General Motors.
- Elaborar, coordinar y monitorear planes de negocio de Posventa para los Concesionarios / Distribuidores asignados, aplicando acciones con enfoque retail para incrementar la retención y satisfacción de los clientes Chevrolet y de la cadena de valor.
- Gestionar aspectos clave del negocio de Posventa como ventas de repuestos, centrales BDC, cobertura geográfica y digital, NPS y satisfacción de clientes, productividad de talleres de servicio y colisión, campañas de retención, y cumplimiento de estándares establecidos por General Motors.
Requisitos
- Formación: Graduados y/o egresados en Administración de Empresas, Ingeniería Comercial / Civil / Industrial / Mecánica o carreras afines.
- Experiencia: Mínimo 3 años de experiencia en roles comerciales en posiciones similares.
- Inglés: Nivel intermedio.
- Paquete Office: Nivel intermedio.
- Licencia de conducir vigente en Colombia.
- Disponibilidad para trabajar presencialmente en Cali, Barranquilla o Medellin.
- Disponibilidad para viajar a nivel nacional, realizando visitas diarias a la red de concesionarios en la zona asignada.
Competencias deseables
- Experiencia en la industria automotriz o sectores relacionados.
- Conocimientos en Power BI y manejo de bases de datos.
- Manejo de SAP.
Competencias clave
Propositivo y audaz (Be Bold) ,. relaciones interpersonales, resolución de conflictos, trabajo bajo presión, facilitador del cambio, manejo de la ambigüedad, trabajo en equipo, planificación, proactividad, enfoque en clientes y personas, rapidez de aprendizaje, capacidad analítica, poder de persuasión.
For this position, relocation/transfer assistance will not be available.
IMPORTANTE: Para ver la descripción completa de la oferta, utilice su sistema Workday en inglés.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel at least 50% or more on a frequent basis.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
