Description
Responsible for driving end-to-end fulfillment execution for fleet vehicles while enabling operational visibility through data management, analytics, and automation. This role serves as the central point for consolidating information across multiple systems and stakeholders, transforming data into actionable insights, improving process efficiency, and supporting timely delivery of vehicles to customers and dealers.
Key Responsibilities
1. End-to-End Fleet Fulfillment Management
Manage the operational fulfillment process from vehicle invoicing through final delivery, ensuring proper tracking, issue resolution, stakeholder coordination, and timely execution across the delivery network.
2. Operational Data Management and Visibility
Own the consolidation and governance of fulfillment information from multiple systems and business areas, maintaining a reliable single source of truth that enables accurate tracking of units, risks, bottlenecks, and operational performance.
3. Analytics, Reporting and Decision Support
Develop dashboards, performance reports, and analytical insights that provide visibility to leadership, commercial teams, and operational stakeholders, enabling proactive decision-making and improved business outcomes.
4. Automation and Digital Transformation
Identify opportunities to simplify processes, reduce manual activities, and improve execution through automation, AI-enabled solutions, automated alerts, and digital tools.
5. Stakeholder Coordination and Customer Experience
Partner with dealers, logistics providers, Quality, Sales, and internal operational teams to ensure alignment, accelerate issue resolution, and deliver a predictable customer experience throughout the fulfillment process.
6. Continuous Improvement and Operational Excellence
Drive process optimization initiatives by leveraging data analysis, root-cause identification, and performance metrics to improve lead times, reduce aging, and enhance overall fleet fulfillment effectiveness.
Requirements:
- 3-5 years of experience in data analysis, process automation, intelligent agent development, and dashboard creation, as well as in cross-functional coordination with multiple departments and effective communication with stakeholders.
- English: Advanced
- Bachelor's degree or engineering degree - Desirable in Systems, Data Analysis, Artificial Intelligence, Data Management, or related fields, with knowledge of data analysis and management, automation, and process optimization.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
If you need a reasonable accommodation to assist with your employment, please mention it to the recruite
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
