Network Logistics Operation Manager

Description

General Motors is seeking a Network Logistics Operation Manager to manage complex intercontinental logistics activity and protect the continuity of material flow to GM manufacturing operations. This role serves as an operational control point for critical shipments, coordinating across carriers, railroads, logistics service providers, customs partners, plants, purchasing, and internal supply-chain teams.

The successful candidate will combine strong logistics execution with data-driven problem solving. In addition to resolving daily shipment and container risks, this role will strengthen supply-chain resiliency, improve performance visibility, and identify opportunities to simplify or automate logistics processes.

What you’ll do

• Monitor intercontinental ocean, rail, truck, and transload shipments, with emphasis on critical containers and material at risk of production impact.

• Lead timely escalation and recovery actions for customs holds, rail delays, port or terminal constraints, missed appointments, carrier capacity issues, and other transportation disruptions.

• Coordinate with logistics service providers, ocean carriers, railroads, drayage providers, customs brokers, plants, and GM functional partners to establish clear ownership and recovery plans.

• Maintain actionable shipment visibility through hot lists, exception reporting, dashboards, and recurring operating reviews.

• Translate logistics data into insights on dwell time, delivery reliability, days of supply, premium freight, accessorial cost, carrier performance, and recurring failure modes.

• Support spot-buy, premium-freight, accessorial, and other exception decisions with sound business judgment, documented rationale, and appropriate approvals.

• Identify root causes behind recurring delays and implement standard work, countermeasures, and control plans that prevent repeat issues.

• Develop and maintain contingency plans for constrained lanes, critical suppliers, ports, rail networks, and carrier capacity.

• Partner with analytics, technology, and process owners to improve data quality, integrate logistics information, and automate repetitive reporting or workflow activities.

• Communicate concise, decision-ready updates to logistics leadership and cross-functional stakeholders, including risk, business impact, actions, owners, and timing.

• Participate in escalation coverage and urgent recovery activities as required to support plant continuity.

Required qualifications

• 2 years of experience in logistics, transportation, manufacturing, supply chain operations, freight forwarding, or related

• Demonstrated experience managing intermodal, ocean, rail, drayage, import, or international logistics operations.

• Experience coordinating multiple internal and external stakeholders during time-sensitive operational disruptions.

• Strong analytical and problem-solving skills, including the ability to interpret operational data and prioritize actions based on production and business risk.

• Proficiency with Microsoft Excel and experience using reporting or visualization tools such as Power BI.

• Strong written and verbal communication skills, with the ability to communicate effectively from frontline operations through leadership audiences.

• Ability to work independently, manage competing priorities, and make sound decisions in an ambiguous, fast-moving environment.

Preferred qualifications

• Bachelor’s degree in supply chain, logistics, business, engineering, or a related field

• Experience in automotive, manufacturing, or other production-critical supply-chain environments.

• Experience with customs clearance, container tracking, port operations, rail operations, or third-party logistics management.

• Experience with GoogleSheets

• Experience developing KPIs, exception-management processes, standard work, or continuous-improvement solutions.

• Familiarity with logistics data integration, APIs, EDI, workflow automation, or related digital supply-chain capabilities.

• Lean, Six Sigma, APICS/ASCM, or comparable process-improvement training or certification.

• Experience influencing carrier and logistics-provider performance through structured reviews and corrective actions.

What success looks like

• Critical shipments are identified early, actively managed, and recovered before they create avoidable production impact.

• Logistics leaders and plant stakeholders have timely, accurate, decision-ready visibility to material and transportation risk.

• Recurring exceptions are converted into measurable process improvements rather than repeatedly managed as one-time emergencies.

• Premium freight, dwell, accessorial cost, and avoidable service failures are reduced through stronger planning, escalation, and carrier accountability.

• Reporting and operational workflows become more consistent, scalable, and automated.

• Cross-functional partners understand ownership, next steps, and timing during every major logistics escalation.

Core competencies

• Operational ownership

• Supply-chain resiliency

• Intermodal and international logistics

• Data-driven decision making

• Root-cause problem solving

• Stakeholder and supplier management

• Executive communication

• Continuous improvement

• Process automation mindset

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.